Terms and Conditions

Click & Fit Install Prices

Our Click & Fit prices include full installation of the product, a wheel alignment and consumables. As an extra level of service, it is expected that your nominated workshop also provides a free suspension inspection and also a free brake inspection.

In some cases, Whiteline fitment partners are independent workshops and – whilst we strongly encourage them to offer free services such as a suspension check or brake inspection – it is at their discretion as to whether or not they choose to offer these as part of the Click & Fit program. Some independent workshops may choose not to provide a free suspension check or a free brake inspection.

In some rare circumstances, key suspension components that are required to be adjusted during your suspension install might be rusted or seized. If this is the case the Click & Fit price does not include or cover any extra labour required to correct seized or rusted steering components.

Vehicles being Clean for Servicing

This mainly applies to 4WDs. When your vehicle is being serviced, the exterior of your vehicles (body & undercarriage) needs to be clean prior to having your car serviced by our workshop staff.

We ask this, because in some cases customers have arrived at our workshops after a weekend of 4wding. Where their car is full of mud, this has stopped our Suspension Technicians from being able to work on the underbody as mud had caked all the underbody components, making it impossible to carry out any suspension related work.

It is NOT expected that your car be polished / squeaky clean before a Whiteline service. But it is expected that the underbody of the vehicle is not excessively dirty, so that the below points are met.

The vehicle is not in a state where it poses danger to the staff member working on the car.
Work can be carried out on the vehicle without hinderance.
The vehicle does not make the suspension workshop dirty.

If the above criteria is not met. Then at the Workshop Managers' discretion, your vehicle could be rejected by the installer until the vehicle’s undercarriage is clean.

This ruling is for Click & Fit orders, general servicing, suspension upgrades and other vehicle modifications Whiteline and its Network of Installers undertake. This is not a rule that is only applied to Whiteline but is a general rule across all automotive workshops carrying out vehicle services and installations in accordance with Australian OHS/WHS guidelines.

What areas are covered by Free Shipping?

If you live within a popular metro location, then your area is considered metro and you will be offered free shipping. Please note that If you live on the Australian coast, that does not mean you are subject to free shipping.

Our free shipping policy is determined by densely populated metro locations and the viability of distance travelled from our distribution centres. We are constantly expanding our warehousing, so areas covered by free shipping are subject to change.

If you are charged shipping at checkout even though you deem your area to be a metro location, this means that your address has not qualified for free shipping due to the distance that must be travelled to deliver your product from our closest warehouse.

If you live within a metro area and have not received a free shipping option, please message we are happy to clarify shipping manually

Currently the two major exceptions to our free shipping rule, are all areas within Western Australia, Tasmania and the Northern Territory.

How long will my item take to arrive?

Express shipping times and free shipping times are only to be counted once the order has been shipped from our warehouses. Our free shipping and express shipping services both have the same order processing times. We first have to raise the order, then we send it to one of our warehouses for processing and once ready it will be shipped from the warehouse. The difference between express and free shipping services, is the time it takes for the item to be transported from our warehouse to your address.

Your product will generally arrive within 1-2 weeks. Shipping times vary based on your location, current stock levels, order amounts and the shipping service you select. The shipping times supplied on the website checkout are only an estimate for after your order has left our warehouse.

We send out tracking numbers with every order, so you can track every stage of the shipping process once your order has left our warehouse.

If you have any questions about shipping times, please feel free to call us or send us a message.

Your Order has been Shipped to the Wrong Address - Wrong Address Supplied

If you have made a mistake and supplied Whiteline with the wrong shipping address during the purchase of your product and have not informed us before we have dispatched your order. You will be liable for any handling and shipping costs to get the item re-delivered and or have the address changed.

If you have supplied the wrong address and we have sent you address confirmation prior to delivery.Whiteline holds no liability for loss of product, damage or delay in shipping. We however will make every effort to have the product re-delivered.

To ensure this does not happen. Please make certain that your delivery address is correct when purchasing your product. You can also ensure you address is correct by checking the invoices we send to your email and or mobile as an sms.

What is the Whiteline Refund period?

Whitelinecan provide a refund to any customer within a 30 day period as long as the following requirments are met.

Product is unused.
Product has not been installed to any vehicle.
Product has not been damaged.
The buyer of said product must pay for return shipping (to the closest warehouse).
A refund will not be processed until the returned product has been received.

We can also accept refunds after 30 days up to a 60 day period but a 20% surcharge on the products price will be charged. After a 60 day period we will not provide any refunds.

Australian Consumer Law

The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits to the original end-user given by these warranties are in addition to other rights and remedies of the original end-user under a law in relation to the goods or services to which these warranties relate.”

Sale Terms & Conditions

Whiteline promotions (sales and or discounts) are not applicable with any other offer. No discount codes or any other discount can be applied on top of the offer (discounts cannot be stacked). The offer will not be provided to any past orders and no order will be refunded in order to take advantage of the promotion. The dates of the promotion are specified in advertising and will not be adjusted. The promotion is limited to the Whiteline website only. The promotion is a Whiteline offer and only applies to products sold by Whiteline. We do not offer change of mind returns/refunds. Please choose carefully as Whiteline does not accept return or process refunds of goods because you change your mind or make a wrong decision about goods or services. If you have ordered the wrong product by mistake, we will rectify the by product exchange to ensure you get the correct parts. By making a purchase through our website where you are taking advantage of the offer, you are agreeing to these conditions.

(Shipping, Payment and Returns Policy)

1) Shipping Policy

a) All orders are shipped within 48 business hours Monday - Friday 8am - 5pm.

a) Free shipping only qualifies for orders within Australia and the contiguous 48 states. Free shipping method is chosen at the discretion of Whiteline.

b) Carriers

i) We use the following carriers to deliver our orders:

(1) AusPost Parcel & Express

(2) Toll Priority & Toll IPEC

(3) GoLogistics

c) Order Tracking

i) A tracking # will be provided by the shipping carrier and your order will be updated once number is available.

d) Shipping Rates

i) The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

e) Back Orders

i) If an item goes on back order we will ship you the part of your order that is in stock. The backordered item will be cancelled and you will not be charged for any backordered items.

2) Returns and Refunds Policy

a) Requirements on products requested for return and credit

i) Your item must be in its original unused condition with the factory packaging seals intact, to be returned, unless there is a manufacturer defect.

ii) You must return the item within 30 days of your purchase date receipt.

iii) For all ONLINE orders must contact email [email protected] to request a refund and we will be assigned an RA number.

iv) For all TRADE orders must contact email [email protected] to request a refund and we will be assigned an RA number.

v) Include in your package a signed letter stating the reason for your return, a copy of the original receipt, and the RGA number.

b) Ship your return items (shipping prepaid by customer) to:

ZEDER Australia Pty Ltd
4 Warringah Close,
Somersby NSW 2250
Australia

3) Return Exceptions:

a) Items marketed as “discontinued”, “while supplies last” or “Special Order” at the time of sale are NOT eligible for return.

b) Merchandise that has been used, or altered will not be accepted for return or exchange.

c) Products received by Whiteline freight damaged shall be noted on the Bill of Lading at the time of receipt.

d) Whiteline shall notify the customer of such damages within seven (7) days. Whiteline shall deduct such damages from the issued credit and it will be the responsibility of the customer to file a claim against the carrier.

4) All Returns:

a) Returns not covered under Warranty will be subject to a 20% restocking and handling fee and must have the prior approval of Whiteline as well as the RA Form filled out.

b) Items shipped in error by Whiteline will be reshipped at Whiteline’s expense, or appropriate credit will be issued.

5) Payment Policy

a) Accepted Methods of Payment

i) Credit Card (Visa, Master Card, American Express, Discover)

ii) Paypal

iii) Your credit card will be charged when your order ships. If we are not able to fulfill your order for any reason your credit card will be refunded.

6) Entire Agreement

7) This Agreement, constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements and understandings between the parties (whether written or oral) relating thereto.

8) Whiteline reserves the right to change products, pricing or terms and conditions without notice.

a) Images and product info are posted at www.whitelineus.com and are available to Whiteline customers upon request.

b) All images are for the sole use of marketing Whiteline products only. Any unauthorized use of these images is prohibited.

BACK